Production and delivery

Each Kamane piece is made slowly and carefully in our studio in Vilnius, Lithuania.

Our jewelry is handcrafted from glass and finished with silver details. Some pieces are ready to ship, while others may need a little time to be prepared. Because every piece is made by hand, small variations in color, shape and detail are part of the process.

Production time

All items are prepared and sent within 1–10 business days after the order is placed.

If your piece is made to order, customised or requires additional time, we will contact you with more information.

Please note that production time does not include delivery time.

Shipping

All orders are shipped from Lithuania using Lithuanian Post in cooperation with your local postal service.

Orders are usually sent by registered priority mail. Once your order has been shipped, you will receive a shipping confirmation. If tracking is available for your order, the tracking details will be included.

Estimated delivery time

Delivery time depends on your location and local postal service.

Estimated delivery times:

Lithuania: 1–5 business days

Europe: 1–3 weeks

International orders: 1–5 weeks

International shipping may take longer during busy periods, holidays or due to customs processing. Please be patient, as delivery times can vary depending on the destination country.

Customs and import taxes

Buyers are responsible for any customs fees, import duties or local taxes that may apply in their country.

Kamane is not responsible for delays caused by customs, postal services or import procedures.

Shipping address

Your order will be shipped to the address provided at checkout.

Please make sure your shipping address is correct before placing your order. If you notice a mistake, contact us as soon as possible. If the order has not yet been shipped, we will do our best to update the address.

Once an order has been dispatched, we cannot guarantee that the shipping address can be changed.

Packaging

All jewelry is carefully packed in protective boxes to keep it safe during shipping.

Glass is a strong yet delicate material, so every order is wrapped with care before leaving our studio.

If your order is a gift, you can leave a note at checkout and we will prepare it thoughtfully.

Colours and screen settings

Please note that colours may appear slightly different depending on your screen settings, lighting and device.

We do our best to photograph each piece as accurately as possible, but small differences in tone may occur.

Lost or delayed parcels

If your parcel is delayed, please contact us and we will help you check the shipping status.

For registered mail, delivery investigations may take time and depend on the postal services involved. We will always do our best to help, but we are not responsible for delays caused by postal services, customs or incorrect shipping information.

Digital gift cards

Digital gift cards are delivered by email and do not require physical shipping.

Please make sure the email address entered at checkout is correct.

Workshop bookings

Workshop bookings are confirmed by email after purchase.

The confirmation will include the workshop details, location and any important information before your visit. Workshops take place in our studio in Vilnius unless stated otherwise.

Need help?

If you have a question about your order, production time or delivery, feel free to contact us.

We’ll get back to you as soon as possible.