Privacy policy

This Privacy Policy explains how Kamane Studio collects, uses and protects your personal information when you visit our website, place an order, book a workshop, purchase a gift card, contact us or subscribe to our updates.

We respect your privacy and process personal data in accordance with applicable data protection laws, including the General Data Protection Regulation.

Who we are

Kamane Studio is a contemporary glass studio based in Vilnius, Lithuania.

For the purpose of data protection laws, the data controller is:

Address: Švitrigailos str. 7, Vilnius, 03110
Email: hello@bykamane.com
Website: www.bykamane.com

What personal data we collect

We may collect the following types of personal data:

Information you provide to us

When you place an order, book a workshop, purchase a gift card, contact us or subscribe to our emails, we may collect:

• name;

• email address;

• phone number, if provided;

• billing address;

• shipping address;

• order details;

• workshop booking details;

• gift card details;

• messages or custom request information;

• any information you choose to include when contacting us.

Payment information

Payments are processed by third-party payment providers.

Kamane Studio does not store full payment card details. We may receive limited payment information, such as payment status, transaction ID or billing details, depending on the payment provider.

Technical information

When you visit our website, we may collect technical information such as:

• IP address;

• browser type;

• device type;

• pages visited;

• time spent on the website;

• referring website;

• approximate location based on IP address;

• cookie and analytics data.

How we use your personal data

We use your personal data to:

• process and deliver orders;

• confirm workshop bookings;

• send order, shipping or booking updates;

• respond to your questions or requests;

• process payments and refunds;

• manage returns, exchanges, repairs or complaints;

• send gift cards;

• provide customer support;

• improve our website and services;

• send marketing emails, if you have subscribed;

• prevent fraud or misuse of the website;

• comply with legal, tax and accounting obligations.

Legal basis for processing

We process your personal data only when we have a legal basis to do so.

Depending on the situation, we may process your data because:

Contract

We need your data to process your order, deliver products, confirm workshop bookings, provide gift cards or respond to purchase-related requests.

Legal obligation

We may need to keep certain records for tax, accounting, consumer protection or legal compliance purposes.

Legitimate interests

We may use data to improve our website, manage customer communication, protect our business, prevent fraud and understand how people use our website.

Consent

We rely on your consent for certain activities, such as sending marketing emails or using non-essential cookies where required.

You can withdraw your consent at any time.

Email marketing

If you subscribe to our newsletter or marketing emails, we may send you updates about new collections, workshops, gift ideas, studio news and special announcements.

You can unsubscribe at any time by clicking the unsubscribe link in any marketing email or by contacting us directly.

We do not send marketing emails without your consent.

Cookies and analytics

Our website may use cookies and similar technologies to make the website work properly, improve user experience, understand website traffic and support marketing activities.

Cookies may be used for:

• essential website functions;

• shopping cart and checkout;

• analytics;

• remembering preferences;

• marketing and advertising, if enabled.

You can manage or disable cookies through your browser settings. If we use non-essential cookies, we will ask for your consent where required.

Who we share your data with

We may share your personal data with trusted third-party service providers who help us operate the website and provide our services.

These may include:

• website and e-commerce platform providers;

• payment processors;

• shipping and postal service providers;

• email marketing tools;

• analytics providers;

• IT and hosting providers;

• accounting, legal or tax advisors;

• public authorities, if required by law.

We only share the information necessary for these providers to perform their services.

We do not sell your personal data.

International data transfers

Some of our service providers may process data outside the European Economic Area.

When this happens, we take steps to ensure that appropriate safeguards are in place, such as standard contractual clauses or other legally approved transfer mechanisms.

How long we keep your data

We keep personal data only for as long as necessary for the purposes described in this Privacy Policy.

In general:

• order and transaction records may be kept as required for tax, accounting and legal purposes;

• customer communication may be kept for as long as needed to manage your request;

• workshop booking data may be kept for customer service and accounting purposes;

• marketing data is kept until you unsubscribe or withdraw your consent;

• website analytics data may be kept according to the settings of the analytics provider.

When data is no longer needed, we delete it or anonymize it.

How we protect your data

We take reasonable technical and organizational measures to protect personal data from unauthorized access, loss, misuse, disclosure or alteration.

However, no website or online transmission is completely secure. We cannot guarantee absolute security, but we work to protect your data carefully.

Your rights

Under data protection laws, you may have the right to:

• access the personal data we hold about you;

• request correction of inaccurate data;

• request deletion of your data;

• restrict or object to certain processing;

• request data portability;

• withdraw consent where processing is based on consent;

• lodge a complaint with a data protection authority.

• To exercise your rights, please contact us at [Email address].

• We may need to verify your identity before responding to your request.

Complaints

If you believe your personal data has been handled incorrectly, please contact us first so we can try to resolve the issue.

You also have the right to contact your local data protection authority. In Lithuania, the supervisory authority is the State Data Protection Inspectorate.

Children’s privacy

Our website is not intended for children.

We do not knowingly collect personal data from children. If you believe that a child has provided us with personal information, please contact us and we will take appropriate steps to remove it.

Third-party websites

Our website may contain links to third-party websites, such as Instagram, Etsy, payment providers or delivery services.

We are not responsible for the privacy practices, content or policies of third-party websites. Please review their privacy policies before providing personal data.

Changes to this Privacy Policy

We may update this Privacy Policy from time to time.

The latest version will always be available on this page. If we make significant changes, we may notify you by email or through the website where appropriate.

Contact

If you have any questions about this Privacy Policy or how we process your personal data, please contact us:

Email: hello@bykamane.com
Address: Švitrigailos str. 7, Vilnius, 03110